Write down what matters before purchasing
Specify the model, colour, dimensions and accessories you need. If you want particular checks, raise them before purchase so the team can confirm their scope. Basic inspection is not a guarantee of zero defects or a substitute for specialist testing.
If something differs from the agreed specification
Identify the product and describe the difference, adding relevant images or documents if available. Ask about the supplier’s conditions, possible next steps and any related costs before deciding how to proceed. Another buyer’s outcome does not guarantee yours.
Assistance and acceptance are different
Eligible returns assistance has no extra service charge, but supplier acceptance depends on the applicable policy and order circumstances. Do not assume a universal return period, free return transport or an automatic refund. Confirm the terms before purchasing.
Basic storage, inspection, eligible returns assistance and standard packing have no extra service charge. The 9% buying fee applies to product value; extra requirements are quoted separately.
Inspection, returns and extra requirements
Basic inspection has no extra service charge. Share any specific inspection requirements before purchasing so the team can confirm the scope.
Eligible returns and exchanges depend on the supplier’s policy. Assistance has no extra service charge, but supplier acceptance is not guaranteed.
Assembly, wooden crating, other extra requirements and customer-requested alternative transport or delivery require a separate quote.
Inspection, returns and extra requirements